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Frequently Asked Questions
Will there be special day discounts?
Of course, will have special discounts for special days.
Why should I take a video recording after receiving the product?
1. Evidence
2. Facilitates returns and exchanges
3. Warranty and insurance.
4. Incorrect delivery
A video recording serves as strong evidence in resolving uncertainties and disputes related to product delivery. Therefore, it is recommended to take a video recording after receiving the product.
2. Facilitates returns and exchanges
3. Warranty and insurance.
4. Incorrect delivery
A video recording serves as strong evidence in resolving uncertainties and disputes related to product delivery. Therefore, it is recommended to take a video recording after receiving the product.
How Can I Become a Seller to Sell Products?
To become a seller, click on the "Seller Application" button on the homepage and follow the necessary steps to set up your store.
How Can I Track My Orders?
Log in to your account and go to the "My Orders" section to easily track all your orders. If your order is not an automatic delivery, you can also contact the seller by clicking the chat icon in the bottom right corner of the screen
What Should I Do If I Experience an Issue with a Product?
Go to the "My Orders" section in your profile and select the product with the issue. Click the "Support Ticket" button on the right-hand side and provide details about the issue, along with the video recording you took during the purchase process. This will create a support ticket for the product.
Once the discussion process is complete and all parties have submitted their statements, click the "Add Ticket to Admin" button to escalate the decision to the administration.
If all parties reach an agreement, the issue will be resolved within 24 hours.
How Can I Contact the Support Team?
You can reach our support team via the Contact page or by using the live chat button located at the bottom left corner of the screen.
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